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Automatic Call Distributor is a telephony software that receives the calls and routes them to the best available agent, team, or IVR, based on predefined routing rules. The ACD system utilizes a rule-based routing strategy based on instructions that dictate how inbound calls are handled and directed.
With skill-based and intelligent routing, ACD software helps the inbound call center avoid common mistakes and follow a logical path to be more productive. It streamlines communication, preventing the overloading of call systems and ensuring that callers don’t wind up in a permanent loop or queue too long, improving their overall experience.
For seamless call handling, ACD routes the call to an agent-based on business hours, call traffic, customer’s past interactions, behavioral transactions, and customer preference, ensuring that each caller gets a unique experience.
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
We will catch you as early as we receive the message
