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BLENDED CALL CENTER SOLUTION

Inbound & outbound calls from the same platform

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Blended Call Center Solution

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Benefits of CXDYNAMIQ Outbound Call Center Services

CXDYNAMIQ blended call center services is one where agents both receive and make calls to reach the demands of strategic dictate. The combination of accurate dialing for outbound calls with automated call distribution for incoming calls results in each caller perfectly handling the work load of the other, thus making every employee time that much efficient.
Apart from offering the blend call centre services, CXDYNAMIQglobal call centers also come with a wide range of features such as:

  • Live Reporting and Analytics
  • Call Barge-In
  • Intelligent Dialer Function
  • Call Recording
  • Call Transfer
  • Agents Extensions
  • Support for Work at Home Agents

CXDYNAMIQ Blended call center features

CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful inbound campaign.

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Modern IVR

Reduce cost per customer with self-service and multi-level IVR options.

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Seamless CTI

Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.

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Automated Recordings

Auto record calls and view recordings against customer tickets for easy tracking.

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Sophisticated Monitoring

Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.

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Mobile App

Manage your enterprise call center services from anywhere while tracking every call.

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Smart Routing & ACD

Accelerate responses with sophisticated routing & automatic call distribution.

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Answering Machine Detection

Skip answering machines to connect agents only to live prospects.

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Text to Speech

Quickly automate & personalize IVR messages.

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Call Recordings

Automatically record every call and view it alongside prospect data in your CRM.

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