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CXDYNAMIQ blended call center services is one where agents both receive and make calls to reach the demands of strategic dictate. The combination of accurate dialing for outbound calls with automated call distribution for incoming calls results in each caller perfectly handling the work load of the other, thus making every employee time that much efficient.
Apart from offering the blend call centre services, CXDYNAMIQglobal call centers also come with a wide range of features such as:
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful inbound campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
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