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Freshdesk deliver faster and easier customer service, it is an online cloud based client support software and providing the help desk support with all smart automations to get things done faster. It has recognised a popular choice for organizations that want to increase client engagement and manage customers as they scale.
Freshdesk supports many useful features for client engagement. employees can snap to call, answer calls, mute, require clients to briefly wait, or direct warm, blind, and consultative exchanges from directly within their Freshdesk window.
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
We will catch you as early as we receive the message
