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Our dependable solution enables enterprises to meet highly stringent SLAs with 100% uptimes while our rich feature set ensures the highest levels of productivity—while lowering total operational costs by up to 50%. Support customers across voice and digital channels by combining our AI & rule-based self-service bots with advanced routing options.
Enterprises use our award-winning dialers with deep CRM integrations and dialer APIs to build highly effective outbound call automations. This includes 30%-60% more efficient sales and telemarketing campaigns, accelerated inbound sales conversion cycles, automated customer service call-backs, and proactive customer support campaigns.
Thanks to our deep CRM integrations, agents can both make and receive calls from within their CRM window leading to an average of 40% higher agent efficiency. They automatically view all customer information during calls and save precious time thanks to our automated call logging.
Our advanced call monitoring tools enable supervisors and managers to increase first call resolutions, improve quality assurance, compliance and training. This includes 70+ performance & workforce management insights, call recordings, live call monitoring, AI based speech analytics, and automated call transcriptions.
Here is why CXDYNAMIQ is uniquely placed to serve growing business needs.
Add and remove someone from your team or CRM seamlessly. So you
can expand your platform and team effortlessly to meet your activity levels.
With no
annual commitments and a pay-as-you-go model, CXDYNAMIQ offers enterprises the most flexible
ways to grow and scale their business. Our homegrown platform does not depend on any third
party for its core telephony. Alongside our Open API platform, this offers enterprises high
interoperability with the rest of the technology portfolio as well as scope to customize
their workflows as per their growing needs.
Build the seamless, fast, personalized communications your modern
customer craves.
The real challenge for enterprises today is to offer personalized
customer experience at scale across multiple channels. This can only be achieved by using a
single, robust yet flexible, omnichannel solution with deep CRM integrations and a strong AI
foundation. CXDYNAMIQ CX hub is built with exactly these needs in mind. With advanced call
routing, conversational AI & speech analytics to offer a combination of human and bot
support across voice and an emerging array of digital channels including SMS texts, live
chat, WhatsApp, and more.
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful outbound campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
We will catch you as early as we receive the message
