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In simple manner, an inbound call center services mainly relies on the management of telephone calls by third-party telephone agencies. To better understand a call center concept, we initially need to understand the basic meaning when it comes to a call center or a call centre setup.
Actually Inbound call center is a physical work place of where agents receive and make phone calls to the company's customers for Service or pre-existing sales. From the software call center technology through which they make and receive calls can be classified into different categories based on the processes performed.
Organizations are facing many challenges nowadays. Product lifecycles have been shortened over time and customer loyalty is more challenging to achieve, and constant advancement in technology instantly makes existing business models obsolete.
Because of this reason, companies streamline each business process compulsory, making them more productive, profitable and gaining an advantage over the competition in the market.
The outsourcing of business is also one of the strategies that companies will carry out to divide their activities for smoother process. This method will helps companies to increase their efficiency in operations, reduce costs, and increase overall sales and profitability.
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful inbound campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
We will catch you as early as we receive the message
