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Speech Analytics is the most common way of separating importance from audio recordings and analyzing it to find significant business intelligence. Related to sound mining, speech analytics is regularly performed utilizing specialized speech analytics software that can understand the spoken word of numerous tongues and translate it into text.
CXDYNAMIQ examines large volumes of recordings to identify key examples and patterns. To start with, the software interprets call recordings. These transcriptions take into account legitimate grammar, context, and meaning that traditional transcription tools miss. Then, utilizing our industry-leading text and sentiment analytics engine, we reveal the client's emotions, feelings and sentiment.
By consolidating deep relevant awareness, emotion, and situational disclosure, we allow associations to maximize each customer interaction and to utilize the information to drive strategy, further develop, and ultimately deliver a satisfying client experience.
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful inbound campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
We will catch you as early as we receive the message
