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The right technology can help your BPO function to it’s best capacity with smart workflows, high customer satisfaction levels, and optimum agent and resource utilization. With changing local and global dynamics, scattered work teams, and a far more discerning customer, transforming your system to one that allows for flexibility, cost savings, and the ability to scale is the need of the hour. You need a cost effective, enterprise grade call center solution that lets you scale up or scale down on a monthly-basis—as per your seasonal demands— to keep operational costs lower. A reliable system that can integrate with other solutions and use data, AI & omnichannel capabilities to enable optimum performance.
Pure, Hybrid, & Private Cloud options. Can combine with existing Legacy PBX. Let’s you choose your SIP trunks.
Here is why CXDYNAMIQ is uniquely placed to serve growing business needs.
Add and remove someone from your team or CRM seamlessly. So you can expand your platform and team effortlessly to meet your activity levels.
Our flexible, monthly, pay-as-you-go pricing makes it easy for you to scale up or downsize anytime. And our international presence with local phone number availability across 160+ countries ensures that we can support your expansion plans across the country or world. With CXDYNAMIQ, you get enterprise-grade features right from the start, and you can add more AI-based capabilities as and when you need them.
Build the seamless, fast, personalized communications your modern customer craves.
CXDYNAMIQ CX hub is the easiest way for contact centers to explore omnichannel capabilities. Our unified platform enables you to use the same teams to handle calls, chats, and social media. This makes it easy for you to explore and scale new digital channels without any heavy investments or team-building efforts. Moreover, our in-built contact manager helps you ensure a consistent customer experience even before you’re ready to invest in a CRM. And our chatbots can ensure high efficiency and low cost of operations while giving customers the 24 x 7 availability and fast responses they crave.
CXDYNAMIQ Auto dialers come packed with every tool and feature you need to run a successful outbound campaign.
Reduce cost per customer with self-service and multi-level IVR options.
Seamlessly integrate with almost any readymade or homegrown CRM to boost productivity.
Auto record calls and view recordings against customer tickets for easy tracking.
Boost performance with live monitoring, sentiment analysis, Whisper & Barge-in tools.
Manage your enterprise call center services from anywhere while tracking every call.
Accelerate responses with sophisticated routing & automatic call distribution.
Skip answering machines to connect agents only to live prospects.
Quickly automate & personalize IVR messages.
Automatically record every call and view it alongside prospect data in your CRM.
We will catch you as early as we receive the message
